Shopping at DerMaia
How do I buy?
- Go to the Shop and open the product you're interested in to see all its details.
- Choose how many you want and click "Add to cart". Repeat with any other products.
- Open your cart with the icon at the top right. There you see the total, shipping included, and can change quantities or remove products.
- If you have a discount code, enter it in the cart and click "Apply".
- Click "Continue to checkout", enter your shipping details and, if you need one, request your invoice.
- Pay securely. You'll then receive an email confirming your order.
Do I need an account?
No, you can buy without one. If you create an account (just your name, your email and a password), you can see your orders, your shipping details fill in by themselves next time and, if you give us your date of birth, we send you a gift code on your birthday.
Which payment methods do you accept?
Credit or debit cards and, on devices that support them, Apple Pay or Google Pay. Payments are processed by Stripe, a secure payment platform: your card details never reach us.
Do prices include VAT?
Yes. All prices are in Mexican pesos and include VAT (IVA).
Can I get an invoice?
Yes. At checkout, tick "I need an invoice (factura)" and enter your tax details: RFC, name or company name, tax postal code, tax regime and CFDI use. We issue it within the month of your purchase and email it to you.
Do you have discounts?
Subscribe to our newsletter to get a welcome discount for your first purchase, plus our promotions and news.
Shipping
Where do you ship?
Anywhere in Mexico. We don't ship internationally for now.
How much does shipping cost and how long does it take?
The shipping cost, how many products you need for free shipping and the delivery time are shown in your cart before you pay. During busy seasons such as Christmas or promotions, deliveries may take a little longer.
How do I track my order?
When your order ships, we email you the carrier's name and the tracking number so you can follow it until it reaches you.
What if my order arrives damaged or isn't what I ordered?
If you receive a product you didn't order, an open product or a product that isn't DerMaia, don't accept it and let us know. If it arrives damaged or has any problem, email us at contacto@dermaia.com.mx with your order number and a photo, and we'll get back to you right away.
Returns and exchanges
See the time limits and conditions in our Returns policy.
Our products
Why can a product's color or scent vary?
Our products contain Melipona bee honey, and its color and scent change with the flowers the bees feed on. Colors may also look slightly different depending on your screen.
A product says "Sold out". When will it be back?
It means we're out of stock for now. It will be available again soon; if you'd like to know when, write to us.
Distribution
Where can I buy DerMaia?
In our online store, dermaia.com.mx.
I'd like to distribute your products
Email us at contacto@dermaia.com.mx and we'll tell you how.
Any other questions?
Email us at contacto@dermaia.com.mx or use our contact form.